Frequently Asked Questions

Everything you need to know about your Arcade1Up shopping experience.

What is your standard shipping policy?

We offer standard shipping on all orders, typically arriving within 5-7 business days. Expedited shipping options are available at checkout for those who need their fashion fix sooner.

How do I return or exchange an item?

If your purchase isn't a perfect fit, you can return or exchange unworn items with original tags within 30 days of delivery. Please visit our Returns Portal to generate a prepaid shipping label.

Which payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.

How do I determine my correct size?

Each product page features a detailed 'Size Guide' button. We recommend comparing your measurements to our chart, as sizing can vary slightly between different cuts and collections.

Are your materials sustainably sourced?

Arcade1Up is committed to ethical fashion. We prioritize organic cotton, recycled fibers, and eco-friendly dyes across our seasonal collections to minimize our environmental footprint.

Can I track my order status?

Yes, once your order ships, you will receive an email with a tracking number and a link to monitor your package's journey in real-time.